Feathers & Fluff Farm
Your Privacy Matters

Privacy Policy

Last updated: March 24, 2025

Who We Are

Feathers & Fluff Farm ("we," "us," or "our") is a small family farm that sells hatching eggs online. This privacy policy explains how we collect, use, and protect your personal information when you use our website and place orders.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Contact information: Your name, email address, and phone number
  • Shipping address: Street address, city, state, and ZIP code
  • Order details: Products selected, quantities, ship dates, and order notes
  • Disclaimer acknowledgment: Your typed name as an electronic signature agreeing to our hatching eggs disclaimer
  • Contact form messages: Name, email, subject, and message content when you use our contact form

How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment: To process, pack, and ship your hatching eggs
  • Communication: To send order confirmations, shipping updates, hatching tips, and respond to your inquiries
  • Address validation: To verify your shipping address through the United States Postal Service (USPS) Address Validation API to ensure accurate delivery
  • Order management: To track orders, manage inventory, and maintain business records

Third-Party Services

We use the following third-party services to operate our business:

  • Stripe (payment processing): All payments are processed by Stripe, Inc. When you check out, you are redirected to a Stripe-hosted page. We never see or store your card number or payment credentials. Stripe may collect payment details, device data, and fraud signals as described in the Stripe Privacy Policy.
  • USPS Address Validation API: Your shipping address is sent to USPS to verify deliverability. USPS may suggest corrections to your address. See the USPS Privacy Policy for details.
  • Resend (email service): We use Resend to send transactional emails such as payment receipts and shipping notifications. Your email address and name are shared with Resend for this purpose. See the Resend Privacy Policy for details.
  • Google Sheets: Order data is stored in Google Sheets, which is secured by our Google service account credentials. See the Google Privacy Policy for details.
  • Google Analytics: We use Google Analytics to understand how visitors use our site (pages visited, time on site, general location). This data is anonymized and aggregated. Google Analytics uses cookies. See the Google Privacy Policy for details.
  • Vercel (hosting & analytics): Our website is hosted on Vercel. Vercel Analytics collects anonymized performance and visitor data. Standard server logs (IP address, browser type, pages visited) may also be collected. See the Vercel Privacy Policy for details.

Payment Information

All payments are processed securely by Stripe. We never receive, see, or store your credit card number, PayPal credentials, or any other payment account details. Stripe handles all payment processing in a PCI-compliant environment. The only payment information we retain is a Stripe transaction reference ID used for refund processing and order records.

Data Storage, Security & Retention

Your order and contact information is stored securely in our database systems. We use industry-standard security measures including encrypted connections (HTTPS), secure authentication for admin access, and rate limiting to protect against abuse. Order records are retained for business and tax purposes. If you would like your data deleted, please contact us.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your information with the third-party services listed above as necessary to fulfill your order and operate our website.

Email Communications

When you place an order, you may receive the following emails:

  • Payment receipt confirming your order and total paid
  • Hatching tips and preparation guide
  • Order updates if any changes are made by our team
  • Shipping confirmation with tracking information when your eggs are on the way
  • Cancellation notice if your order is cancelled, including refund details if applicable

These are transactional emails related to your order. If you wish to stop receiving non-essential emails, please contact us.

Cookies & Tracking

Our website uses essential cookies for admin authentication sessions. We also use Google Analytics cookies to understand aggregate site usage (pages visited, session duration, general geography). Vercel Analytics collects anonymized performance metrics. We do not use advertising cookies or tracking pixels, and we do not track your behavior across other websites.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out: