Live Bird Shipping Policy
We're not shipping live birds right now — local pickup only.
What you pay for shipping
Every box is priced separately, and your quote at checkout shows each part:
- Postage for USPS Priority Mail Express, based on how far you are from Crestview, FL and the box's size and weight. USPS bills larger boxes by size, so a 2-bird box often costs about the same whether the birds are light or heavy.
- USPS live-animal fee of $7.50 per box, which USPS charges on every live-bird shipment.
Up to 2 birds share a box, so 1–2 birds ship in one box and 3–4 birds in two boxes.
How we ship
USPS only allows adult birds to be mailed by USPS Priority Mail Express, in a USPS-approved live-bird box. That's the only way we ship. We only ship where USPS delivers within 2 days — if your ZIP code is farther out, checkout tells you and local pickup is still available.
We currently ship live birds to no states yet. Hawaii law does not allow adult birds by mail, and we never ship live birds outside the U.S.
Ship dates
We ship Monday–Wednesday so birds never sit in a post office over a weekend. After you order, we'll contact you to pick a ship date that works for you and the weather, then email your tracking number when your birds are on their way.
If heat or cold makes travel unsafe, we'll move your ship date. If you'd rather not wait, you can switch to local pickup or get a full refund before we ship.
Receiving your birds
- USPS calls the phone number on your order when your birds arrive, often early in the morning. Keep your phone on.
- Pick your birds up at your post office right away. Birds left waiting are at your risk.
- Record a video at the post office as you pick up and open the box, clearly showing the post office, the box, and your birds.
Live-arrival guarantee (bird price only)
If a bird arrives dead, we refund that bird's price; shipping is not refundable. Video proof is required: record a video at the post office during pickup that clearly shows the post office, the shipping box, and the bird. Send it to us within 2 hours of pickup. No post-office video, no refund. Birds delivered to your door instead of picked up at the post office are not covered.
What USPS does not cover
USPS's Priority Mail Express money-back guarantee doesn't apply to live animals, and USPS won't pay a claim for a bird that dies in transit unless the box itself was physically damaged. That's why our live-arrival guarantee above is the only coverage — please read it before you order.
Cancellations and refunds
- Before your birds ship: cancel for a full refund, including shipping.
- After your birds ship: shipping is not refundable.
- Birds that arrive dead: see the live-arrival guarantee above.
Questions
How much does it cost to ship live birds?
Live-bird shipping is priced per box by distance and size. Each box holds up to 2 birds. The price is USPS Priority Mail Express postage for the box's size and weight and your distance from Crestview, FL, plus USPS's live-animal fee. Your exact shipping cost is calculated from your address before you pay.
How do you ship live birds?
USPS requires adult birds to travel USPS Priority Mail Express, in a USPS-approved live-bird box. We pack up to 2 birds per box and only ship where USPS delivers within 2 days.
When will my birds ship?
We ship Monday–Wednesday so birds never sit in a post office over a weekend. After you pay, we'll contact you to pick a ship date that works with the weather, then email your tracking number when your birds are on their way.
What do I do when my birds arrive?
Pick them up at your post office as soon as USPS calls — keep your phone on, since live birds are often ready early in the morning. Record a video at the post office as you pick up and open the box, showing the post office, the box, and your birds.
What if a bird arrives dead?
If a bird arrives dead, we refund that bird's price; shipping is not refundable. Video proof is required: record a video at the post office during pickup that clearly shows the post office, the shipping box, and the bird. Send it to us within 2 hours of pickup. No post-office video, no refund. Birds delivered to your door instead of picked up at the post office are not covered.
Which states do you ship live birds to?
We currently ship to no states yet. Hawaii law does not allow adult birds by mail, and we never ship live birds outside the U.S.
Can I cancel a shipped order?
Before your birds ship, you can cancel for a full refund, including shipping. Once they're handed to USPS, shipping can't be refunded.
Is local pickup still available?
Yes. You can always choose local pickup in the Crestview, FL area instead of shipping.